1. Objective and Scope
Retail Media Group Ltd., comprising RMG Loyalty, RMG Advertising, and More Rewards Partnerships (collectively, “RMG”), takes your privacy seriously. This Privacy Policy (the ‘Policy’) outlines how we collect, use, retain, disclose, and destroy your personal information, along with the security measures we have in place to protect it.
RMG is responsible for safeguarding personal information in its possession, whether held directly by RMG or by third parties. This Policy is organized into three main sections:
– How we process your information.
– Your rights regarding your personal data.
– Information about third-party sites and security measures.
2. Your Consent
By using our websites—www.rmgi.ca, www.rmgadvertising.com, www.rmgloyalty.ca, or www.morerewardspartnerships.ca (collectively, the ‘Sites’)—or communicating with us, you agree to the terms of this Policy. This includes the collection, use, retention, disclosure, and destruction of your personal information.
You can withdraw your consent at any time. However, please note that if you do, certain features or services offered by RMG may no longer be available to you.
3. Who We Collect Information From
We collect information from:
– Visitors to our Sites.
– Individuals communicating with us via phone, email, or other means.
– Customers signing up for RMG services or products.
– Customers of our partners, where RMG delivers services on their behalf.
Children
Our Sites are not intended for children under 14. If we become aware of any personal information collected from a child without verified parental consent, we will delete it promptly.
4. What Personal Information We Collect
Device Information
We collect data through technologies such as:
– Cookies: Small data files stored on your device. For more information, visit www.allaboutcookies.org.
– Log Files: Data tracking your IP address, browser type, and the pages you visit.
– Web Beacons, Tags, and Pixels: Files that help monitor how you browse our Sites.
Loyalty Information
We collect personal data (e.g., name, email, loyalty card number, transaction history) from our loyalty partners if you have consented to share such information with us.
General Information
We collect data from any email messages, comments, complaints, or inquiries you send us.
5. How We Use Personal Information
Your personal information will only be collected and used for the following purposes, unless otherwise required by law:
– Processing communications with us.
– Responding to your comments, questions, or complaints.
– Communicating with you about products or services.
– Marketing promotions or offers.
– Serving targeted ads via various marketing channels.
– Website analytics and profiling to enhance user experience.
– Improving our services and customer support.
– Fraud prevention.
– Legal and regulatory compliance.
We limit the collection and disclosure of personal information to what is necessary for these purposes.
6. Who We Disclose Personal Information To
RMG only discloses your personal information under the following circumstances, unless otherwise required by law:
– To third-party service providers that assist us with our business operations, including IT services, and marketing partners.
– To prevent fraud or meet legal and regulatory requirements.
– Any other disclosures you have expressly consented to.
Our service providers are contractually obligated to safeguard your personal information, and some may be located outside of Canada, such as in the United States.
7. How Long We Keep Your Personal Information
We retain your personal information for as long as necessary to provide you with services or to comply with legal, regulatory, or audit requirements. Once no longer needed, your information will be securely destroyed or anonymized.
If you wish to cancel your account or request the deletion of your data, contact us at dpo@rmgi.ca.
8. Security Measures to Protect Your Information
We implement administrative, physical, and technical safeguards to protect your personal information, including:
– TLS/SSL encryption for online transmissions.
– Restricted access to data based on role and necessity.
– Contractual agreements with third parties ensuring confidentiality and security.
While we strive to protect your data, no system is entirely secure. In case of a security breach, we will notify affected individuals in accordance with applicable laws.
9. Your Rights Regarding Your Personal Information
You have the right to:
– Access, correct, or request the deletion of your personal information.
– Withdraw consent for the use or disclosure of your personal data, subject to legal and contractual limitations.
Requests for access or corrections can be made by contacting our Data Privacy Officer.
10. Additional Rights for European Residents (GDPR)
If you reside in the European Economic Area, you have additional rights under the GDPR, including:
– The right to restrict processing or request data erasure.
– The right to data portability.
– The right not to be subject to automated decision-making without your consent.
11. Links to Third-Party Sites
Our Sites may include links to third-party websites with different privacy practices. We encourage you to review their policies, as we are not responsible for the content or privacy practices of those sites.
12. Social Media Features
Our Sites may include social media features, such as Facebook buttons. These features may collect your IP address and set cookies. Your interactions are governed by the privacy policies of the companies providing those features.
13. Policy Revisions
This Policy may be updated periodically. Any material changes will be communicated through email or a prominent notice on our Sites. We encourage you to review this page regularly for updates.
14. Contact Information
For questions, complaints, or requests regarding this Policy, or to access or correct your personal information, please contact our Data Privacy Officer:
Email: dpo@rmgi.ca
Address: #8 – 5708 1st St SE, Calgary, Alberta, T2H 2W9, Canada
Phone: (403) 217-4373 x 202